AURELIA ONLINE을 통해 안내받는 온라인 진료와 관련하여 아래 내용을 끝까지 확인해 주세요. 이해되지 않는 부분은 동의하기 전에 질문해 주세요.
최종 업데이트: 2026년 9월 20일
동의 방법
아래 16개 항목을 확인한 후 페이지 마지막의 버튼으로 문구를 복사하고, LINE 채팅으로 돌아가 전송해 주세요.
1. 진료를 담당하는 의료기관
AURELIA ONLINE은 주식회사 Anger Care Japan이 운영하는 의료 정보 및 예약 안내 브랜드입니다. 실제 진료·진단·처방은 Chiaro Clinic의 의사가 실시합니다. 조제, 온라인 복약지도, 약국 결제와 의약품 교부·배송은 처방전을 접수한 약국이 담당합니다.
2. 온라인 진료의 한계
온라인 진료는 대면 진료보다 촉진, 청진, 검사 등으로 얻을 수 있는 정보가 제한됩니다. 의사가 온라인 진단 또는 처방이 적절하지 않다고 판단하면 진료 중단, 처방 보류, 대면 진료 또는 다른 의료기관 방문을 안내할 수 있습니다.
3. 정확한 정보의 제공
성명, 생년월일, 본인 확인 정보, 병력, 치료 중인 질환, 복용약, 알레르기, 임신·수유 여부, GLP-1 계열 약물 사용 이력과 부작용을 정확하고 빠짐없이 알려야 합니다. 내용이 변경되면 즉시 의사에게 알려 주세요.
4. 처방이 보장되지 않는다는 점
희망하는 의약품, 용량, 수량 또는 기간이 반드시 처방되는 것은 아닙니다. 의사가 진찰 결과에 따라 처방 여부와 약제·용량·기간을 결정합니다. 의학적 이유로 처방하지 않더라도 진찰이 실시된 경우 진료비 등이 발생합니다.
5. 비보험 진료 및 허가 범위 외 사용
안내하는 치료는 일본 공적 의료보험이 적용되지 않는 비보험 진료입니다. 마운자로는 일본에서 제2형 당뇨병 치료제로 승인되어 있으며, 체중 관리를 위한 사용은 승인된 효능·효과와 다른 허가 범위 외 사용입니다. 치료 효과와 체중 변화에는 개인차가 있으며 효과를 보장하지 않습니다.
6. 두 번으로 나누어지는 결제
안내된 총금액은 원칙적으로 아래 두 비용의 합계입니다.
첫 번째 결제Chiaro Clinic진료 관련 비용 등
두 번째 결제처방전을 접수한 약국약값, 조제·복약지도·배송 등의 비용
지불처가 다르므로 결제는 원칙적으로 두 번 이루어집니다. 추가 비용이 발생하는 경우에는 사전 안내를 확인해 주세요.
7. 변경·취소·환불
의사의 진료가 완료된 후에는 용량, 수량 또는 의약품이 변경되거나 환자 사정으로 취소 또는 기타 변경을 요청하는 경우에도, 클리닉에 이미 지불한 진료 관련 비용은 원칙적으로 환불되지 않습니다.
여행 일정, 수령 장소·방법의 변경, 약국 재고나 영업시간, 약국 연락·복약지도·조제·발송·배송의 지연, 배송업체·기상·교통 사정, 부재, 잘못된 주소, 호텔·숙박시설의 수령 거부 또는 보관 불가, 체크아웃 등의 사유로 희망 기간 안에 의약품을 받지 못한 경우에도 동일합니다.
진료 완료 후 처방 용량, 수량 또는 의약품 등이 변경되더라도, 클리닉에 이미 지불한 비용과 변경 전후의 차액은 환불되지 않습니다. 약국에 지불하는 비용의 변경·취소·환불은 약국의 규정과 절차 진행 단계에 따릅니다. 중복 결제, 오청구 또는 관계 법령상 환불이 필요한 경우에는 개별적으로 처리합니다.
8. 약국과의 절차
처방 후 약국의 온라인 복약지도를 받고 약국 안내에 따라 약값 등을 결제해야 합니다. SMS 또는 이메일을 확인하고 기한 내에 절차를 완료해 주세요. 등록 정보 오류나 수신 설정으로 연락을 확인하지 못할 수 있습니다.
9. 재고 및 배송
재고, 조제, 발송 및 배송은 약국 또는 배송업체가 담당합니다. 발송·도착일은 예상 일정이며 재고, 복약지도·결제 완료 시각, 주소 오류, 교통, 날씨, 재해 등으로 지연될 수 있습니다. 특정 날짜나 시간까지의 도착은 보장되지 않습니다. 희망 수령일 최소 4일 전까지 진료받는 것을 권장합니다.
10. 의약품 수령 및 해외 반출
의약품은 일본 국내에서 환자 본인이 직접 수령해야 합니다. 해외 직접 배송과 대리 수령은 지원하지 않습니다. 일본 국외로 반출할 경우 입국 국가의 법령, 세관, 반입 가능 수량과 필요 서류를 본인 책임으로 관계 기관에 확인해야 합니다.
11. 주요 부작용
마운자로 등 GLP-1/GIP 계열 약물은 메스꺼움, 구토, 설사, 변비, 복통, 복부 팽만감, 식욕 저하 등이 발생할 수 있습니다.
저혈당급성 췌장염담낭염·담석증장폐색심한 알레르기 반응
심하고 지속되는 복통, 등으로 퍼지는 복통, 반복되는 구토, 심한 복부 팽만, 대변·가스가 나오지 않음, 의식 저하, 경련, 호흡곤란, 얼굴·입술·혀의 부종 등이 생기면 다음 복용 또는 주사를 하지 말고 온라인 답변을 기다리지 않은 채 즉시 응급의료기관이나 현재 체류 지역의 의료기관을 방문해 주세요.
12. 임신 및 수유 등
임신 중, 임신 가능성이 있거나 임신 계획 또는 수유 중인 경우 반드시 진료 전에 알려야 합니다. 치료 중 임신 사실을 알게 되면 임의로 치료를 계속하지 말고 즉시 의사와 상담해 주세요.
13. 사용 및 보관 방법
의사와 약사가 설명한 용법·용량, 사용법과 보관법을 준수해 주세요. 의사 지시 없이 용량을 변경하거나 타인에게 양도·판매·공유하지 마세요.
14. 응급상황 대응
AURELIA ONLINE 및 본원의 채팅과 온라인 진료는 응급의료를 제공하지 않습니다. 응급 증상, 급격한 상태 악화, 의식 장애, 호흡곤란, 심한 통증 등이 있으면 답변을 기다리지 말고 현재 체류 중인 지역의 응급의료기관에 연락하거나 방문해 주세요.
15. 통신 환경 및 개인정보 보호
통신 또는 시스템 문제로 진료가 중단·연기될 수 있습니다. 제3자가 대화를 들을 수 없는 곳에서 진료받고, 의사 허락 없이 녹음·녹화·촬영·송출하지 마세요. 개인정보는 진료, 본인 확인, 처방, 약국 연계 및 환자 지원을 위해 관련 법령과 개인정보 처리방침에 따라 처리됩니다.
16. 내용의 이해 및 언어
이해되지 않는 부분은 동의 전에 질문해 주세요. 번역문 또는 번역 도구를 이용한 경우를 포함하여 본인이 이해할 수 있는 언어로 내용을 확인하고, 위 설명을 이해한 후 온라인 진료를 희망합니다.
동의 여부를 LINE으로 보내 주세요
위 1~16의 내용을 읽고 이해했으며 질문할 기회가 있음을 확인한 후, 해당하는 문구를 선택해 주세요.
버튼을 누르면 답변 문구가 복사됩니다.
중요: 버튼만 눌러서는 자동 전송되지 않습니다. LINE으로 돌아가 붙여넣고 직접 전송해 주세요.
이 페이지의 버튼은 개인정보를 입력하거나 저장하지 않습니다.
Required before consultation
Pre-consultation information and consent: online care, fees, prescriptions, and delivery
Please read all of the following information about the online medical care introduced through AURELIA ONLINE. Ask any questions before giving consent.
Last updated: September 20, 2026
How to give consent
After reviewing all 16 sections, copy the appropriate response using the button at the bottom of the page, return to LINE, and send it in the chat.
1. Medical provider
AURELIA ONLINE is a medical-information and booking-guidance brand operated by Anger Care Japan Co., Ltd. Medical consultation, diagnosis, and prescribing are provided by a physician at Chiaro Clinic. The pharmacy receiving the prescription is responsible for dispensing, online medication counseling, pharmacy payment, and supply or delivery of the medicine.
2. Limitations of online medical care
Online care provides less clinical information than an in-person examination because palpation, auscultation, and testing are limited. If the physician determines that online diagnosis or prescribing is inappropriate, the consultation may be stopped, the prescription withheld, or an in-person or other medical evaluation recommended.
3. Providing accurate information
You must accurately disclose your name, date of birth, identity information, medical history, current conditions and medicines, allergies, pregnancy or breastfeeding status, previous GLP-1 use, and adverse effects. Inform the physician immediately if any information changes.
4. A prescription is not guaranteed
The requested medicine, dose, quantity, or duration is not guaranteed. The physician decides whether to prescribe and determines the medicine, dose, and duration after consultation. Consultation-related fees may still apply when a consultation has been provided but no prescription is issued for medical reasons.
5. Private-pay and off-label treatment
This treatment is private medical care not covered by Japanese public health insurance. In Japan, Mounjaro is approved for type 2 diabetes. Use for weight management is outside its approved indication. Effects and weight changes vary, and no result is guaranteed.
6. Payment is generally divided into two transactions
The quoted total generally consists of the following two payments.
First paymentChiaro ClinicConsultation-related charges
Second paymentDispensing pharmacyMedication, dispensing, counseling, and delivery charges
Because the recipients are different, payment is generally processed twice. Please review any advance notice regarding additional charges.
7. Changes, cancellations, and refunds
Once the physician's consultation has been completed, consultation-related fees paid to the clinic are generally non-refundable, including when the dose, quantity, or medication is changed or when the patient requests a cancellation or any other change.
The same rule applies if the medicine cannot be received within the requested period because of changes to travel plans, delivery address, or collection method; pharmacy stock or business hours; delayed pharmacy contact, counseling, dispensing, shipment, or delivery; carrier, weather, or traffic conditions; absence; an incorrect address; a hotel or accommodation refusing or being unable to receive or store the medicine; checkout; or any other circumstance.
If the prescribed dose, quantity, medication, or other prescription details are changed after the consultation, fees already paid to the clinic and any difference resulting from the change will not be refunded. Changes, cancellations, and refunds of charges paid to the pharmacy are governed by the pharmacy's policy and the stage reached in its process. Duplicate payments, billing errors, and refunds required by applicable law will be handled individually.
8. Pharmacy process
After prescribing, you must complete the pharmacy's online medication counseling and pay the pharmacy charges as instructed. Check SMS and email and complete the process by the stated deadline. Incorrect contact details or message-filtering settings may prevent you from receiving the pharmacy's communication.
9. Stock and delivery
Stock, dispensing, shipment, and delivery are handled by the pharmacy or carrier. Shipment and arrival dates are estimates and may be delayed by stock, the timing of counseling or payment, address errors, traffic, weather, or disasters. Arrival by a particular date or time is not guaranteed. Consultation at least four days before the desired receipt date is recommended.
10. Receiving and taking medicines outside Japan
The patient must personally receive the medicine within Japan. Direct international delivery and collection by a representative are not supported. If taking medicine outside Japan, you are responsible for confirming the destination country's laws, customs rules, permitted quantity, and required documents with the relevant authorities.
11. Important adverse effects
GLP-1/GIP medicines such as Mounjaro may cause nausea, vomiting, diarrhea, constipation, abdominal pain, bloating, and reduced appetite.
If you develop severe or persistent abdominal pain, pain radiating to the back, repeated vomiting, severe abdominal swelling, inability to pass stool or gas, reduced consciousness, seizures, breathing difficulty, or swelling of the face, lips, or tongue, do not take the next dose or injection and do not wait for an online response. Seek emergency or local medical care immediately.
12. Pregnancy and breastfeeding
Tell the physician before consultation if you are pregnant, may be pregnant, plan pregnancy, or are breastfeeding. If pregnancy is discovered during treatment, do not continue on your own; consult a physician immediately.
13. Use and storage
Follow the dose, administration, use, and storage instructions provided by the physician and pharmacist. Do not change the dose without medical direction or transfer, sell, or share the medicine with anyone else.
14. Emergencies
AURELIA ONLINE and the clinic's chat and online consultation services do not provide emergency care. For emergency symptoms, sudden deterioration, impaired consciousness, breathing difficulty, or severe pain, do not wait for a reply; contact or visit emergency services where you are located.
15. Connection and privacy
Technical or connection problems may interrupt or postpone the consultation. Attend from a private location and do not record, film, photograph, or broadcast the consultation without the physician's permission. Personal information is handled under applicable law and the privacy policy for care, identity verification, prescribing, pharmacy coordination, and patient support.
16. Understanding the content and language
Ask questions before consenting if anything is unclear. Whether using a translation or translation tool, confirm the information in a language you understand. By consenting, you confirm that you understand the information above and wish to receive an online consultation.
Send your consent decision through LINE
After reading and understanding sections 1–16 and confirming that you had an opportunity to ask questions, select the appropriate response.
Pressing a button copies the response.
Important: Pressing the button does not send your response. Return to LINE, paste it, and send it in the chat.
The buttons on this page do not collect or store personal information.
Required before consultation
Pre-consultation information and consent for Singapore visitors
Please read all of the following information about the online medical care introduced through AURELIA ONLINE. Ask any questions before giving consent.
Last updated: September 20, 2026
How to give consent
After reviewing all 16 sections, copy the appropriate response using the button at the bottom of the page, return to LINE, and send it in the chat.
1. Medical provider
AURELIA ONLINE is a medical-information and booking-guidance brand operated by Anger Care Japan Co., Ltd. Medical consultation, diagnosis, and prescribing are provided by a physician at Chiaro Clinic. The pharmacy receiving the prescription is responsible for dispensing, online medication counseling, pharmacy payment, and supply or delivery of the medicine.
2. Limitations of online medical care
The consultation takes place by LINE video after you arrive in Japan. Online assessment has limits. The doctor may require an in-person examination or tests, or may decide that a prescription is inappropriate.
3. Providing accurate information
You must accurately disclose your name, date of birth, identity information, medical history, current conditions and medicines, allergies, pregnancy or breastfeeding status, previous GLP-1 use, and adverse effects. Inform the physician immediately if any information changes.
4. A prescription is not guaranteed
The requested medicine, dose, quantity, or duration is not guaranteed. The physician decides whether to prescribe and determines the medicine, dose, and duration after consultation. Consultation-related fees may still apply when a consultation has been provided but no prescription is issued for medical reasons.
5. Private-pay and off-label treatment
This treatment is private medical care not covered by Japanese public health insurance. In Japan, Mounjaro is approved for type 2 diabetes. Use for weight management is outside its approved indication. Effects and weight changes vary, and no result is guaranteed.
6. Payment is generally divided into two transactions
The displayed domestic plan includes the consultation and medicine, including tax. Pay the clinic using its individual Square link and pay the pharmacy separately. Standard delivery in Japan is JPY 300 extra. An English medication certificate can be requested for JPY 1,000, subject to clinician confirmation.
7. Changes, cancellations, and refunds
Once the physician's consultation has been completed, consultation-related fees paid to the clinic are generally non-refundable, including when the dose, quantity, or medication is changed or when the patient requests a cancellation or any other change.
The same rule applies if the medicine cannot be received within the requested period because of changes to travel plans, delivery address, or collection method; pharmacy stock or business hours; delayed pharmacy contact, counseling, dispensing, shipment, or delivery; carrier, weather, or traffic conditions; absence; an incorrect address; a hotel or accommodation refusing or being unable to receive or store the medicine; checkout; or any other circumstance.
If the prescribed dose, quantity, medication, or other prescription details are changed after the consultation, fees already paid to the clinic and any difference resulting from the change will not be refunded. Changes, cancellations, and refunds of charges paid to the pharmacy are governed by the pharmacy's policy and the stage reached in its process. Duplicate payments, billing errors, and refunds required by applicable law will be handled individually.
8. Pharmacy process
After clinic payment and prescription transmission, follow the pharmacy’s instructions for counselling and its separate payment. For delivery, use and follow the clinic’s instructions for 提携薬局, unless directed to another branch. The clinic will advise you about the pharmacy route.
9. Stock and delivery
Stock, dispensing, shipment, and delivery are handled by the pharmacy or carrier. Shipment and arrival dates are estimates and may be delayed by stock, the timing of counseling or payment, address errors, traffic, weather, or disasters. Arrival by a particular date or time is not guaranteed. Consultation at least four days before the desired receipt date is recommended.
10. Receiving and taking medicines outside Japan
Collect the medicine personally in Japan. Singapore HSA limits personal imports to a supply of up to three months and publishes requirements for documentation from the country of residence and original pharmacy-labelled packaging. If you live in Singapore and only have Japanese documentation, confirm eligibility with HSA before arranging a supply. The clinic’s certificate cannot establish entry eligibility.
11. Important adverse effects
GLP-1/GIP medicines such as Mounjaro may cause nausea, vomiting, diarrhea, constipation, abdominal pain, bloating, and reduced appetite.
If you develop severe or persistent abdominal pain, pain radiating to the back, repeated vomiting, severe abdominal swelling, inability to pass stool or gas, reduced consciousness, seizures, breathing difficulty, or swelling of the face, lips, or tongue, do not take the next dose or injection and do not wait for an online response. Seek emergency or local medical care immediately.
12. Pregnancy and breastfeeding
Tell the physician before consultation if you are pregnant, may be pregnant, plan pregnancy, or are breastfeeding. If pregnancy is discovered during treatment, do not continue on your own; consult a physician immediately.
13. Use and storage
Follow the dose, administration, use, and storage instructions provided by the physician and pharmacist. Do not change the dose without medical direction or transfer, sell, or share the medicine with anyone else.
14. Emergencies
AURELIA ONLINE and the clinic's chat and online consultation services do not provide emergency care. For emergency symptoms, sudden deterioration, impaired consciousness, breathing difficulty, or severe pain, do not wait for a reply; contact or visit emergency services where you are located.
15. Connection and privacy
Technical or connection problems may interrupt or postpone the consultation. Attend from a private location and do not record, film, photograph, or broadcast the consultation without the physician's permission. Personal information is handled under applicable law and the privacy policy for care, identity verification, prescribing, pharmacy coordination, and patient support.
16. Understanding the content and language
Ask questions before consenting if anything is unclear. Whether using a translation or translation tool, confirm the information in a language you understand. By consenting, you confirm that you understand the information above and wish to receive an online consultation.
Send your consent decision through LINE
After reading and understanding sections 1–16 and confirming that you had an opportunity to ask questions, select the appropriate response.
Pressing a button copies the response.
Important: Pressing the button does not send your response. Return to LINE, paste it, and send it in the chat.
The buttons on this page do not collect or store personal information.
診症前必須閱讀｜香港繁體中文
網上診症、費用、處方及配送：患者說明與同意書
請完整閱讀16項內容。如有不明白之處，請於同意前提問。香港版核對日期：2026年10月31日。
閱讀後按下頁末按鈕複製回覆，返回LINE貼上並親自傳送；本頁不會自動送出或建立已取得同意的紀錄。
1. 負責診症的醫療機構
AURELIA ONLINE 是由株式会社 Anger Care Japan 營運的醫療資訊及預約指引品牌。實際診症、診斷及處方由 Chiaro Clinic 的醫生提供。接收處方的日本藥房負責配藥、網上藥物輔導、藥房收費，以及藥物交付或配送。