1
Complete the AURELIA ONLINE consultation
After the doctor assesses you, the prescription information is shared with the affiliated pharmacy.
Receiving medicine
After prescribing, pharmacy medication counseling and pharmacy payment are required. Medicine must be received by the patient in Japan. Proxy receipt and direct international delivery are not supported. Stock and arrival dates are not guaranteed.
Complete medication counseling and delivery
through an SMS from the affiliated pharmacy
After your AURELIA ONLINE consultation and prescription, the affiliated pharmacy will normally contact you about medication counseling on or after the day following the consultation, by SMS or email.
Use the SMS to arrange the online medication-counseling appointment. The pharmacy then handles counseling, pharmacy payment, and delivery. In most cases, you do not need to register for yourself.
Before you begin
- Medication-counseling contact normally arrives on or after the day following the consultation by SMS or email. Same-day contact is not guaranteed.
- Email may be filtered into your spam or junk folder. Please check both your inbox and spam/junk folders.
- Use the SMS to arrange the online medication-counseling appointment. The pharmacy then handles counseling, pharmacy payment, and delivery. In most cases, you do not need to register for yourself.
What happens after your consultation
2
Book medication counseling through
The pharmacy normally contacts your registered phone number or email address on or after the day following the consultation. Check both SMS and email; if no email appears, check your spam or junk folder.
3
Arrange the counseling appointment
Reply through the SMS flow and agree on a time for online medication counseling.
4
Receive online medication counseling
The pharmacist explains how to use and store the medicine and reviews adverse effects.
5
Pay the pharmacy charges
Follow the pharmacy instructions to pay medication, dispensing, counseling, and delivery charges.
6
Receive the medicine by Sagawa Express
The pharmacy arranges shipment. Delivery time-window requests may be available.
When will the medicine arrive?
If the medicine is in stock and counseling and payment are completed early enough, same-day shipment and next-day delivery may be possible. If the medicine must be ordered, delivery may take several days. Confirm the actual shipment and arrival estimate in the pharmacy SMS or during counseling.
- Delivery is handled by Sagawa Express.
- A delivery time window can be requested.
- When processed through , the delivery fee is reduced from ¥650 to ¥300.
If you cannot receive SMS
Only patients who cannot receive the pharmacy SMS may be asked to register for themselves. International patients may provide their current non-Japanese phone number, but the number must be able to receive international SMS messages.
online pharmacist consultation
Frequently asked questions
Do I need to register for myself?
Normally, no. The affiliated pharmacy contacts you by SMS and manages scheduling, counseling, payment, and delivery. Self-registration may be required only if you cannot receive SMS.
Can I use a non-Japanese phone number?
Yes. You may provide your current local phone number, but please confirm that it can receive international SMS messages.
When will the medicine arrive?
If the medicine is in stock, same-day shipment and next-day delivery may be possible. If it must be ordered, delivery may take several days.
Booking, payment and collection in Japan
- Contact AURELIA ONLINE on LINE. Provide your preferred time, stay in Japan and desired collection date. A Japanese phone number is unnecessary for LINE booking.
- Complete the intake questionnaire, follow the clinic’s private identity-check instructions and read the consent form. Send your consent decision through LINE. A booking is confirmed when the clinic replies with your appointment.
- Attend a LINE video consultation in English or Japanese after arriving in Japan. Standard hours in Japan time are weekdays 17:00–23:00, Wednesday 17:00–20:00 and weekends 16:00–17:00. Singapore is one hour behind Japan.
- Pay the clinic portion using the individual Square link provided after the consultation. The clinician determines whether a prescription is appropriate.
- For delivery, follow the clinic’s instructions to arrange online pharmacist consultation with the designated partner pharmacy. Follow the email instructions and check your spam folder. For in-store collection, follow the designated pharmacy’s instructions.
- Complete pharmacist counselling and pay the pharmacy separately. Standard delivery within Japan costs JPY 300 extra. Plan a buffer for stock, counselling, payment and shipping, and arrange to receive the parcel in person. Ask the hotel about its policy before choosing delivery.
An English medication certificate can be requested for JPY 1,000, subject to clinician confirmation. Review the Singapore entry requirements before planning to carry medication home.